Common Debugging steps
This is the place instructions get dumped
Complete removal of GPU drivers
This guide will explain how to completely remove every trace of your current driver installation....
Exclude SCPSL from anti-viruses
Malwarebytes Windows Defender ESET Kaspersky Avast Norton I still have issues! Please cont...
Global Ban Information
This article details the different types of Global Ban Messages / SL-AC errors that you may encou...
GPU Drivers updating or reinstalling
Ensure your GPU Drivers are up-to-date NVIDIA GPU To check for updates for your NVIDIA GPU Driv...
How to access Crash.log and Crash.dmp files
Crash.log files (also simply known as “crash logs”) are typically requested when user is seeing a...
How to access Player.log report files
Player.log files (often simply referred to as “player logs”) are files generated by unity every t...
How to generate a DxDiag log
DxDiag log files are used by our support staff to ascertain basic information about a user’s comp...
How to Perform a Clean Reinstall
A “Clean Reinstall” is a method commonly used within our team to ensure that Steam has installed ...
How to Verify Game Integrity
Steps to Verify Game Files on Steam: Open Steam Launch the Steam client on your compute...
How to Verify Windows File integrity
Windows File Integrity checks are used by our team to ensure that core windows dependencies are p...
Port forwarding
In order for other players to connect to your server, you must open a specific port on your route...
Reinstall network drivers
Please make sure you have a driver install file available to run incase windows does not automati...
Resolving crash issues
This is a generic guide with resolutions to solve issues. Following the below instructions will f...
Technical Support team contact
Before contacting the Technical Support team, please ensure that you've looked thoroughly through...
Updating Intel drivers
Step 1: Download and Install Intel Driver & Support Assistant Go to Intel’s Official Website ...
Use a VPN
Sometimes the issue may be out of our control, be it faulty hardware or an ISP issue. Often, the ...
VCRedist Install/Repair
If you're having odd issues such as: Game crashing when you spawn Stuck loading after NW logo...
Batch files
Bot message files
stuff like !playerlog !dxdiag videos
Powershell
Dont recommend using powershell unless you really have to, its annoying to get it allowed on the ...