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Please note that the Technical Support team cannot assist with the Reporting of bugs, nor with their resolution. Please direct any questions regarding Game Bugs to the Quality Assurance Discord server. Before Making a report Ensure that the issue you are r...

DxDiag log files are used by our support staff to ascertain basic information about a user’s computer. Dxdiag logs contain detailed information about computer components, Drivers, and the operating system of the machine in question. DxDiag logs are requested a...

Player.log files (often simply referred to as “player logs”) are files generated by unity every time the game closes. Sometimes, they detail exceptions and critical errors caught by Unity itself. Ticket staff will normally ask for log files to see if the game ...

Crash.log files (also simply known as “crash logs”) are typically requested when user is seeing a crash detected by unity in a log file. Crash logs don’t tend to be too helpful otherwise, though crash.dmp (”crash dump” files) can be useful to developers attemp...

Windows File Integrity checks are used by our team to ensure that core windows dependencies are present on your computer. Windows File integrity checks. Ensure your System & GPU Drivers are up-to-date Check for System Updates To check for system-wide update...

A “Clean Reinstall” is a method commonly used within our team to ensure that Steam has installed SCP: Secret Laboratory (and its required dependancies) correctly. A clean reinstall is similar to a normal reinstall, but adds a couple of extra steps that ensure ...

This article details the different types of Global Ban Messages / SL-AC errors that you may encounter while playing SCP:SL. Our full Ban Policy can be found here. Our End-User License Agreement (EULA) can be found here. Publisher Bans When you are globally...

Windows Installation Ensure you meet the requirements Minimum Specs: 3 GB RAM, 2 Core CPU, 4 GB Storage. Please note that the minimum specs assume that the server is full at a 25-player cap, with no plugins/modifications. Operating system: Windows 8.1 or 10...

This page lists all of the Remote Admin Permissions, and what Permission Nodes grant each individual permission. To put it more simply, each role in the Remote Admin is assigned a set of “permission nodes” that outline what each role has the power to do. Each ...

Remote Admin configs are server config files that define ranks and who they are given to. These documents are extremely sensitive and any mistake can cause certain parts of the game to misbehave. If you’re ever in a situation where certain parts of your config...

The config_gameplay.txt file (often simply referred to as the Gameplay Config file) is used to set up many of the core functions of an SCP:SL server. Misc Change warhead and intercom timers, friendly fire, etc. Config Field Description Type Default...

Firstly, that you have an SCP:SL server online and active. See here for a guide on how to create a server. Next, be sure that your server has been Port Forwarded, and can be connected to by players outside of your network. Before continuing, note that veri...

For a step-by-step guide on how to attain Server Verification, please see the link below. link The Verification team may deny your Server Verification Request for a multitude of reasons. The most common reason is that the Verification Specialist was unable t...

For help with configuring your server, see the links and sections below. For help with the config_gameplay.txt file For help with the config_remoteadmin.txt file Remote admin permissions guide

The first step of assessing the root cause of this issue is to ensure that the issue actually lies with your server, and not with the player(s). Below are some good practices to help determine this: Have multiple players attempt to connect to your server, i...

In order for other players to connect to your server, you must open a specific port on your router. SCP: SL defaults to port 7777, so we highly recommend this is the port that you open. Additionally, you must open your port for UDP, not TCP or TCP/UDP. The No...

For information about all types of global bans, please see the linked page. so called linked page Please do not open tickets for matters related to Global Bans, the Tech Support Team cannot assist you with these issues.

Description of issue This issue generally occurs on operating systems above Windows 2012 Server. The reason is that the "quick edit mode" is enabled in the console that opens when we start the server. To resolve this issue, the user needs to right-click on th...

Yellow HTTP proxy error messages can be a bit complicated. Here’s a guide to help everyone understand the issue and work towards solving it: Causes of Yellow HTTP Proxy Error Messages: Summary Description Connection Problems on the Hosting Si...

to be done when 14.1 releases