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Please note that the Technical Support team cannot assist with bug reports, nor with their resolution. Please direct any questions regarding Game Bugs to the Quality Assurance Discord server. Before continuing, please review our Issue Tracker, to ensure that ...

DxDiag log files are used by our support staff to ascertain basic information about a user’s computer. Dxdiag logs contain detailed information about computer components, Drivers, and the operating system of the machine in question. DxDiag logs are requested a...

Player.log files (often simply referred to as “player logs”) are files generated by unity every time the game closes. Sometimes, they detail exceptions and critical errors caught by Unity itself. Ticket staff will normally ask for log files to see if the game ...

Crash.log files (also simply known as “crash logs”) are typically requested when user is seeing a crash detected by unity in a log file. Crash logs don’t tend to be too helpful otherwise, though crash.dmp (”crash dump” files) can be useful to developers attemp...

Windows File Integrity checks are used by our team to ensure that core windows dependencies are present on your computer. Windows File integrity checks. Ensure your System & GPU Drivers are up-to-date Check for System Updates To check for system-wide update...

A “Clean Reinstall” is a method commonly used within our team to ensure that Steam has installed SCP: Secret Laboratory (and its required dependencies) correctly. A clean reinstall is similar to a normal reinstall but adds a couple of extra steps that ensure S...

This article details the different types of Global Ban Messages / SL-AC errors that you may encounter while playing SCP:SL. This guide is taken from https://steamcommunity.com/app/700330/discussions/0/6892266032683232523/ Our full Ban Policy can be found her...

Windows Installation Ensure you meet the requirements Minimum Specs: 3 GB RAM, 2 Core CPU, 4 GB Storage. Please note that the minimum specs assume that the server is full at a 25-player cap, with no plugins/modifications. Operating system: Windows 8.1 or 10...

Remote Admin configs are server config files that define ranks and who they are given to. These documents are extremely sensitive and any mistake can cause certain parts of the game to misbehave. If you’re ever in a situation where certain parts of your config...