Clients
If you’re having a problem with the game, check this out!
Connection Issues
Client-side connection issues hub
“You have been kicked by a server modification” error!
Description of issue This error is caused by server modifications, which are plugins installed b...
“You have been rate limited” error!
Description of issue This issue is typically caused by clicking too fast on a given server on th...
I keep getting kicked with the error “Client failed to authenticate in time”!
Description of issue This issue is typically caused by a user’s authentication token being rejec...
I’m getting disconnected from servers with the error “connection lost (timed out)”!
Description of issue This issue is typically caused by a variety of variables. Notably, issues c...
I’m getting disconnected from servers with the error “Processing of server security was too slow”!
Description of issue This issue is typically caused by a variety of factors, which may vary betw...
Crashes
Game not starting? Click here for our knowledge base on crash issues!
A blacklisted program has been detected!
Description of issue This issue is typically caused by using debugging programs or injectors whi...
A blacklisted system service has been detected!
Description of issue This issue is typically caused by a program called Process Hacker. Process...
I keep getting "The game's integrity couldn't be verified, please verify game's files and restart".
Verify Integrity of Game Files Please check out our guide here! Launch Game as Administrator ...
I keep getting Virtualalloc failed/Virtualalloc remapping failed when I try to launch the game!
Description of issue This error is not related to SCP:SL itself, but rather an issue with your m...
I'm getting an error from steam saying "An error occurred while updating SCP: Secret Laboratory (missing executable)".
Description of issue If you're using an antivirus and encountering an issue where SCPSL.exe is f...
My game is refusing to launch with this error: Please verify the game's integrity. Attempting to modify the game's files can result in a global ban. (file/folder name).
How to Fix the Error Navigate to SCP:SL’s Game Files Open Steam Library Right-clic...
My game is refusing to launch, but I meet the minimum requirements.
Check for the SCP Secret Laboratory Folder Press Windows Key + R Type %appdata% and hit...
SCP:SL crashes after displaying a small window with a loading bar and error icon
Description of issue Ensure your PC meets our minimum system requirements. Your PC specs should ...
SCP:SL crashes and displays a box with a loading bar and the SCP:SL logo!
Description of issue This issue is typically referred to as a “Unity Crash”, as the presence of ...
SCP:SL crashes on launch after a splash screen
Description of issue This issue is typically caused by one of three specific problems- either in...
SCP:SL crashes on launch with no popups altogether
Description of issue This issue is typically caused by a wide variety of complimenting factors, ...
SCP:SL crashes to desktop with an “SL-AC error” popup!
Description of issue Ensure your PC meets our minimum system requirements. Your PC specs should ...
SCP:SL crashes to desktop with no warning or pop-up (silent crash)!
Ensure your PC meets our minimum system requirements. Your PC specs should match or be more power...
SCP:SL shows black screen and freezes on launch
Description of issue This issue is typically caused by a wide variety of complimenting factors, ...
Global Bans
For the cheater cheater pumpkin eaters
I keep getting "Publisher/ASN ban or Spoofer Detected" error when I want to join any server. What should I do?
You should go to the site given below and read the section that matches your ban reason. https:/...
I’m seeing an error about a “Global ban”! What do I do?
For information about all types of global bans, please see the linked page. so called linked pag...
Misc
If the issue doesn't fit any of the above categories it might be here
Performance issues
Laggy game? Check out our guides here!
Server List loading errors
Server List related issues and resolutions
“authentication error” in my console with a string of random letters and numbers!
Description of issue This issue is caused by a variety of factors, all of which we’ll need to de...
Failed to download servers list. InternalServerError
Description of issue This issue is caused by your pc failing to connect to SCP:SLs central serve...
I’m getting massive walls of red and yellow text in my Player Console mentioning “a task was cancelled”!
Description of Issue This issue is typically caused by the game client failing to authenticate p...
I'm getting the error: "HTTP/1.1 401 Unauthorized"/HTTP/1.1 403 Forbidden" in my client console!
Description of issue This issue is typically caused by a client failing to connect to Central Se...
The Server list won’t load, and I’m getting an error! I’m getting an error saying “Error Unauthorized” where the servers should be!
Description of issue This issue is caused by an Internet Service provider (ISP) failing to conne...