Resolving network issues

This is a generic guide with resolutions to resolve issues. Following the below instructions will fix a good amount of them, in the case that they dont, please scroll to the bottom of this guide and contact our technical support team.

Resolutions

Windows stuff

• Verify the integrity of your Windows installation to ensure that you are not missing any necessary files. 
• Ensure that you are not on Windows Insider Edition

Driver updates

• Take a look at our GPU driver update guide here!
• Take a look at our Intel driver update guide here!

General solutions

• Try refreshing your authentication token by:
  • Opening your player console by pressing ` or ~
  • Type ar and press enter.
  • Check for green text that should appear afterwards stating “Authentication Token renewed”. 
• Perform a clean reinstall here.
  
• Moving the game to another drive
• Connect an ethernet cable to your PC and Router if possible, or if you are already using ethernet, try using a wifi connection.
• Attempt a reinstall of network drivers
  
• Attempt to play the game with a VPN of your choice. We recommend any VPN from our list of VPNs.
  • Should you be able to connect via a VPN, the issue lies with your internet connection - you should contact your internet service provider for further assistance.

I still have issues!

Please contact our technical support team here