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Exclude SCPSL from anti-viruses

Common Debugging steps

Malwarebytes Windows Defender ESET Kaspersky Avast Norton Bitdefender McAfee Still have...

Updated 4 days ago by Kf637

Complete removal of GPU drivers

Common Debugging steps

This guide will explain how to completely remove every trace of your current driver installation....

Updated 6 days ago by Denty

I'm Getting High Ping

Clients Connection Issues

This is a pretty common issue, so there could be a bunch of different reasons and ways to fix it....

Updated 1 week ago by Denty

4. How do I verify my server? A step by step guide

Server Guides Hosting a Server 101

Firstly, that you have an SCP:SL server online and active. See here for a guide on how to creat...

Updated 1 week ago by emberr.

I’m seeing an error about a “Global ban”! What do I do?

Clients Global Bans

The technical support team is unable to help you with your global ban. Do not open a tech support...

Updated 1 week ago by rxtnshi

I keep getting "Publisher/ASN ban or Spoofer Detected" error when I want to join any server. What should I do?

Clients Global Bans

The technical support team is unable to assist you with this issue. Do not open a tech support ti...

Updated 1 week ago by rxtnshi

Reporting a cheater

Clients Global Bans

The technical support team are unable to assist you with reports. Do not open a tech support tick...

Updated 1 week ago by rxtnshi

Technical Support Team Contact

Common Debugging steps

Before contacting the Technical Support Team, please make sure you have thoroughly looked through...

Updated 1 week ago by rxtnshi

Contacting the Safety & Compliance team

Server Guides

This guide explains how to contact the SCP:SL Safety & Compliance Team via email for issues such ...

Updated 1 week ago by rxtnshi

DNS And Network Report

Common Debugging steps Batch files

Network-report.bat GitHub repo: https://github.com/Kf637/DNS-And-Network-Report

Updated 2 weeks ago by Kf637

Authentication error: Could not resolve hostname

Clients Connection Issues

Issue Description This error occurs when your client (game) could not authenticate due it not be...

Updated 2 weeks ago by Lazar

Players on My Server Are Getting Random Timeouts!

Server Issues Network issues

Plugin issue Disable all of your LabAPI plugins (Exiled is a LabAPI plugin) and test for 1-2 rou...

Updated 2 weeks ago by Zenlet

Bugs and reports

Bug reports

Please note that the Technical Support team cannot assist with the Reporting of bugs, nor with th...

Updated 3 weeks ago by drzl0z

My game cant connect to central servers!

Clients Connection Issues

If you are located in certain countries, you may experience connection failures to the central se...

Updated 3 weeks ago by Zenlet

I tried clicking on links sent from central servers in LocalAdmin and they aren't valid/working!

Server Issues Verification issues

Fix: Invalid Links from Central Servers in LocalAdmin If you're unable to open links sent from c...

Updated 3 weeks ago by Zenlet

I'm getting "Verification passcode is not correct" error message

Server Issues Verification issues

This error usually happens due to the token in verkey.txt being incorrect, or invalidated. Cause...

Updated 3 weeks ago by Zenlet

My game keeps crashing when it reaches 90% while loading!

Clients Crashes

Description of Issue The issue usually happens when a user is joining a server or loading the ga...

Updated 3 weeks ago by rxtnshi

Resolving crash issues

Common Debugging steps

This is a generic guide with resolutions to resolve issues. Following the below instructions will...

Updated 3 weeks ago by rxtnshi

Getting kicked at round end straight to main menu - no disconnect message

Clients Misc

Description of Issue If your Player.log contains lines like: Playerlog.txt Server is perform...

Updated 3 weeks ago by Foxy Foxt

Launch Options for SCP: Secret Laboratory

Common Debugging steps

This page lists various launch options you can use when starting SCP: Secret Laboratory. These op...

Updated 4 weeks ago by Goodman