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Other players are freezing ingame and teleporting!

Clients Performance issues

Description of issue Other players appear to be teleporting ingame mid-round despite having a go...

Updated 20 hours ago by Zenlet

POST Request Exceptions

Servers Network issues

Description of issue This issue can happen for different reasons, such as: Summary Descr...

Updated 1 day ago by Zenlet

4. How do I verify my server? A step by step guide

Servers Hosting a Server 101

Firstly, that you have an SCP:SL server online and active. See here for a guide on how to creat...

Updated 2 days ago by Zenlet

1. How to create a Dedicated Server

Servers Hosting a Server 101

Windows Installation Ensure you meet the requirements Minimum Specs: 3 GB RAM, 2 Core CPU, 4 GB...

Updated 2 days ago by Zenlet

My game is refusing to launch, but I meet the minimum requirements.

Clients Crashes

Check for the SCP Secret Laboratory Folder Press Windows Key + R Type %appdata% and hit...

Updated 2 days ago by Zenlet

Fix Crash Dumps not appearing after Game Crash

Clients Misc

In some cases, Crash Dumps which have important information about a recent game crash will not ge...

Updated 2 days ago by Lazar

Failed to authenticate: non-issued token used for Authentication

Clients Misc

Description of issue Players get disconnected when joining the server with the error message: f...

Updated 3 days ago by Zenlet

Player failed to authenticate: non-issued token used for Authentication

Servers Misc

Description of issue Players get disconnected when joining the server with the error message: f...

Updated 3 days ago by Zenlet

Technical Support team contact

Common Debugging steps

Before contacting the Technical Support team, please ensure that you've looked thoroughly through...

Updated 3 days ago by Zenlet

Comment guidelines

Community Support

Comments on our wiki should share meaningful suggestions, share insights, and improve the knowled...

Updated 4 days ago by Zenlet

Nobody can connect to my server!

Servers Network issues

The first step of assessing the root cause of this issue is to ensure that the issue actually lie...

Updated 4 days ago by Zenlet

InternalServerError when server gets verified

Servers Network issues

Description of issue This issue happens when the server gets verified in our central servers. Fo...

Updated 4 days ago by Zenlet

Server cannot be found in the list by searching

Servers Misc

Description of issue The server cannot be located when searching the list. Possible Causes: ...

Updated 4 days ago by Zenlet

How do I update my server?

Servers Misc

SteamCMD Linux Open steamcmd via the steamcmd command in CLI, or run the shell script if manu...

Updated 4 days ago by Zenlet

Resolving crash issues

Servers Crashing issues

This is a generic guide with resolutions to solve issues. Following the below instructions will f...

Updated 4 days ago by Zenlet

“You have been rate limited” error!

Clients Connection Issues

Description of issue This issue is typically caused by clicking too fast on a given server on th...

Updated 4 days ago by Zenlet

Resolving network issues

Common Debugging steps

This is a generic guide with resolutions to resolve issues. Following the below instructions will...

Updated 4 days ago by Zenlet

I’m getting disconnected from servers with the error “connection lost (timed out)”!

Clients Connection Issues

Description of issue This issue is typically caused by a variety of variables. Notably, issues c...

Updated 4 days ago by Zenlet

I keep getting kicked with the error “Client failed to authenticate in time”!

Clients Connection Issues

Description of issue This issue is typically caused by a user’s authentication token being rejec...

Updated 4 days ago by Zenlet

Resolving crash issues

Common Debugging steps

This is a generic guide with resolutions to resolve issues. Following the below instructions will...

Updated 4 days ago by Zenlet