Recently Updated Pages
I’m getting disconnected from servers with the error “Processing of server security was too slow”!
Description of issue This issue is typically caused by a variety of factors, which may vary betw...
I’m getting disconnected from servers with the error “connection lost (timed out)”!
Description of issue This issue is typically caused by a variety of variables. Notably, issues c...
I keep getting kicked with the error “Client failed to authenticate in time”!
Description of issue This issue is typically caused by a user’s authentication token being rejec...
“You have been rate limited” error!
Description of issue This issue is typically caused by clicking too fast on a given server on th...
Use a VPN
Sometimes the issue may be out of our control, be it faulty hardware or an ISP issue. Often, the ...
Port forwarding
In order for other players to connect to your server, you must open a specific port on your route...
Global Ban Information
This article details the different types of Global Ban Messages / SL-AC errors that you may encou...
Exclude SCPSL from anti-viruses
Malwarebytes Windows Defender ESET Kaspersky Avast Norton Still have issues? Please cont...
VCRedist Install/Repair
If you're having odd issues such as: Game crashing when you spawn Stuck loading after NW logo...
Black Screen on Joining Server & Level Creation Failure
Cause & Solution:This issue occurs when required libraries aren’t installed before the SCP:SL ded...
I'm getting "Verification passcode is not correct" error message
This error usually happens due to the token in verkey.txt being incorrect, or invalidated. Cause...
I keep getting "Publisher/ASN ban or Spoofer Detected" error when I want to join any server. What should I do?
Please check out Global Ban Information to resolve your issue. The technical support team cannot...
I’m seeing an error about a “Global ban”! What do I do?
Please check out Global Ban Information to resolve your issue. The technical support team cannot...
“You have been kicked by a server modification” error!
Description of issue This error is caused by server modifications, which are plugins installed b...
Fix Crash Dumps not appearing after Game Crash
In some cases, Crash Dumps which have important information about a recent game crash will not ge...
Comment guidelines
Comments on our wiki should share meaningful suggestions, share insights, and improve the knowled...
How to access Crash.log and Crash.dmp files
Crash.log files (also simply known as “crash logs”) are typically requested when user is seeing a...
How to Perform a Clean Reinstall
A “Clean Reinstall” is a method commonly used within our team to ensure that Steam has installed ...
How to Verify Windows File integrity
Windows File Integrity checks are used by our team to ensure that core windows dependencies are p...
GPU Drivers updating or reinstalling
Ensure your GPU Drivers are up-to-date NVIDIA GPU To check for updates for your NVIDIA GPU Driv...