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Contacting the Safety & Compliance team

Server Guides

This guide explains how to contact the SCP:SL Safety & Compliance Team via email for issues such ...

Updated 9 hours ago by ZHaos

Global Ban Information

Common Debugging steps

This article details the different types of Global Ban Messages / SL-AC errors that you may encou...

Updated 3 days ago by Zenlet

Reporting a cheater

Clients Global Bans

The technical support team are unable to assist you with reports. Do not open a tech support tick...

Updated 3 days ago by rxtnshi

Game Closes on SLAC 404 Error

Clients Crashes

Description of issue SCP: Secret Laboratory will automatically close if the client is unable to ...

Updated 5 days ago by Kf637

A blacklisted system service has been detected!

Clients Crashes

Description of issue This issue is typically caused by a program called Process Hacker. Process...

Updated 5 days ago by Kf637

My server is receiving a large amount of "Incoming Connection" logs!

Server Issues Network issues

Description of Issue If your LocalAdmin console is littered with incoming connection logs as sho...

Updated 2 weeks ago by Lazar

Remote Admin Permissions Guide

Server Guides

This page lists all of the Remote Admin Permissions, and what Permission Nodes grant each individ...

Updated 4 weeks ago by Denty

0. Renting a game server

Server Guides Hosting a Server 101

Renting a game server is the simplest way to host a server, as almost everything is done for you....

Updated 1 month ago by Denty

I'm Getting High Ping

Clients Connection Issues

This is a pretty common issue, so there could be a bunch of different reasons and ways to fix it....

Updated 1 month ago by Denty

SteamCMD "Fatal Error: Failed to load steamconsole.dll"

Server Issues Misc

Description of issue: When trying to install or update the dedicated server via SteamCMD, it wil...

Updated 1 month ago by Denty

SteamCMD: Error! App state is 0x2 after update job

Server Issues Misc

Description of issue: When trying to install or update the dedicated server via SteamCMD, it wil...

Updated 1 month ago by Denty

My games takes FOREVER to launch

Clients Performance issues

Description of issue Launching the game and loading takes a while. What You Should Know: Wit...

Updated 1 month ago by Denty

How do I make a bug report?

Bug reports

Please note that the Technical Support team cannot assist with bug reports, nor with their resolu...

Updated 1 month ago by rxtnshi

Running "!verify" in LocalAdmin doesn't work!

Server Issues Verification issues

Description of Issue Running !verify in LocalAdmin doesn't output anything into the console. Ho...

Updated 1 month ago by rxtnshi

Setup and use SRV records for SCP:SL servers

Server Guides

A SRV Record is a type of DNS record that specifies the location of a specific service, location ...

Updated 1 month ago by Lazar

Failed to download servers list. Invalid Signature

Clients Server List loading errors

Description of issue Error shown on the server list: “Server list has an invalid signature!”, no...

Updated 1 month ago by Denty

I’m getting disconnected from servers with the error “Processing of server security was too slow”!

Clients Connection Issues

Description of issue This issue is typically caused by a variety of factors, which may vary betw...

Updated 1 month ago by Zenlet

Authentication error - Winsock error: 10054

Clients Connection Issues

Description of issue Some players cannot connect to the game due to government internet restrict...

Updated 1 month ago by Zenlet

Client & Server Launch Options for SCP: Secret Laboratory

Common Debugging steps

This page lists various launch options you can use when starting SCP: Secret Laboratory. These op...

Updated 1 month ago by Denty

2. Gameplay Config Setup

Server Guides Hosting a Server 101

The config_gameplay.txt file (often simply referred to as the Gameplay Config file) is used to se...

Updated 1 month ago by Denty