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Contacting the Safety & Compliance team

This guide explains how to contact the SCP:SL Safety & Compliance Team via email for issues such as:

  • Geolocation changes (moving your server to a new region)

  • Token resets (if you lost your verification token)

  • Reporting servers (fake/broken/misbehaving verified servers)

Contact info

The Safety & Compliance team can be reached at safety.compliance@scpslgame.com. 
Alternatively, if you have the Site Director (server host) role in our Discord, you may visit the #contact-safety-compliance channel.

What to Include in the Email:

  • Subject line that says what you need (examples below)

  • Your server IP

  • Your Discord username (so they can contact you if needed)

  • Proof (if reporting a server)

Email Formats

Geolocation Change Request

Subject: [Geolocation Change] ServerIP

Body:

ServerIP:
Coordinates: (Latitude/Longitude)
Continent: (ex, EU)
Country: (ex, GB)
Reason: [Why the change? Example: "DDOS Protection"]
Additional Info: [Anything else they should know?]
Token Reset Request

Subject: [Token Reset] ServerIP

Body:

ServerIP:

Additional Info: [Anything else they should know?]
Reporting a server

Subject: [Server Report] ServerIP

Body:

Server Name: [Reported Server’s Name]  
Issue: [Example: "Faking region" or "Running fake slots"]  
Evidence: [Links to screenshots, videos, or logs]  

Additional Details: [What happened? When?]

 

What Happens Next?

If you have gotten a follow up automatic email about an hour after sending your original email please continue with this guide, otherwise please get in touch with the tech support team at our discord.

  • Response Time: Usually 1-7 days.

  • Do not send another email to the S&C team regarding your verified status. You will be sent to the back of the queue.

  • Do not DM any S&C member regarding your verification. They will not help. 
    ServerIP:
Coordinates: (Latitude/Longitude)
Continent: (ex, EU)
Country: (ex, GB)
Reason: [Why the change? Example: "DDOS Protection"]
Additional Info: [Anything else they should know?]

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