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Use a VPN

Common Debugging steps

Sometimes the issue may be out of our control, be it faulty hardware or an ISP issue. Often, the ...

Updated 7 months ago by xor

VCRedist Install/Repair

Common Debugging steps

If you're having odd issues such as: Game crashing when you spawn Stuck loading after NW logo...

Updated 7 months ago by xor

“You have been kicked by a server modification” error!

Clients Connection Issues

Description of issue This error is caused by server modifications, which are plugins installed b...

Updated 7 months ago by Denty

Fix Crash Dumps not appearing after Game Crash

Clients Misc

In some cases, Crash Dumps which have important information about a recent game crash will not ge...

Updated 7 months ago by Lazar

Comment guidelines

Community Support

Comments on our wiki should share meaningful suggestions, share insights, and improve the knowled...

Updated 7 months ago by Zenlet

How to access Crash.log and Crash.dmp files

Common Debugging steps

Crash.log files (also simply known as “crash logs”) are typically requested when user is seeing a...

Updated 8 months ago by Zenlet

How to Verify Windows File integrity

Common Debugging steps

Windows File Integrity checks are used by our team to ensure that core windows dependencies are p...

Updated 8 months ago by Zenlet

GPU Drivers updating or reinstalling

Common Debugging steps

Ensure your GPU Drivers are up-to-date NVIDIA GPU To check for updates for your NVIDIA GPU Driv...

Updated 8 months ago by Zenlet

DXDiag

Common Debugging steps Bot message files

Updated 8 months ago by Zenlet

Clean reinstall

Common Debugging steps Bot message files

Updated 8 months ago by Zenlet

VerifyFiles

Common Debugging steps Bot message files

Updated 8 months ago by Zenlet

How to Verify Game Integrity

Common Debugging steps

Steps to Verify Game Files on Steam: Open Steam Launch the Steam client on your compute...

Updated 8 months ago by Zenlet

GetPrograms

Common Debugging steps Batch files

getprograms.bat

Updated 8 months ago by Zenlet

FileIntegrityCheck

Common Debugging steps Batch files

FileIntegrityCheck.bat

Updated 8 months ago by Zenlet

getprograms

Common Debugging steps Powershell

getprograms.ps1

Updated 8 months ago by Zenlet

Playerlog

Common Debugging steps Bot message files

Updated 8 months ago by Zenlet

Updating Intel drivers

Common Debugging steps

Step 1: Download and Install Intel Driver & Support Assistant Go to Intel’s Official Website ...

Updated 8 months ago by Admin

How to access Player.log report files

Common Debugging steps

Player.log files (often simply referred to as “player logs”) are files generated by unity every t...

Updated 8 months ago by Admin

How to generate a DxDiag log

Common Debugging steps

DxDiag log files are used by our support staff to ascertain basic information about a user’s comp...

Updated 8 months ago by Admin