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Description of issue Players get disconnected when joining the server with the error message: failed to authenticate: non-issued token used for Authentication Possible Causes: Server timezone out of sync Solution: Right click on your clock Adj...

Description of issue Players get disconnected when joining the server with the error message: failed to authenticate: non-issued token used for Authentication Possible Causes: Timezone out of sync on the server Solution: Contact the server staf...

In some cases, Crash Dumps which have important information about a recent game crash will not generate.This is usually because a required folder to generate them is missing in the Windows Registry.You may attempt this fix below in order to fix Crash Dump gene...

Description of issue Other players appear to be teleporting ingame mid-round despite having a good looking connection. No disconnect happens. Possible Solution: If you are on WI-FI, please switch to ethernet if possible. If you are on ethernet, please swi...

Description of issue Anyone that attempts to join the server be it a local or public connection will immediately be kicked with the message: "This server requires authentication from central servers" This usually means that the server is either in offline mo...

Description of issue The most common cause of this is due to the user using a custom theme song, which no longer exists (the file is gone). To fix this, simply change the theme song in settings to something that actually exists. Still have issues? Please ...

This error usually happens due to the token in verkey.txt being incorrect, or invalidated. Causes: Server being offline for extended time, resulting in verkey becoming invalid. Server IP changed (dynamic IP) and user not requesting dynamic IP verification...

This issue usually happens if you have Steam Overlay disabled. Solution: To enable Steam Overlay follow the guide below Step 1. Open the Steam Client and click on the Steam button in the top left  Step 2. Click on Settings Step 3. In the now open wind...

This issue means that you can see your cursor/mouse right in the middle of your screen overlapping the in-game crosshair and it usually happens if you have Xbox Game Bar enabled. Solution: To disable Xbox Game Bar follow the guide below on Windows 11 and 10 ...

This issue typically occurs when synchronisation between players on your server breaks. For example, a player opens a door on their client, but on your client, the door remains closed. You see the player's actions with a 4–5 second delay. This issue can happen...

Cause & Solution:This issue occurs when required libraries aren’t installed before the SCP:SL dedicated server starts. Install only the dependencies below (using the official links) and then restart your server. As an additional measure, perform a clean reinst...

This issue can occur when a server is rented from a region where different language settings are applied by default. In such cases, the server's regional format matches the location of the hosting provider, which may interfere with certain characters being sav...

Cause:This issue typically occurs on Windows servers. Sometimes, after restarting the server, the previous server session remains running in the background. As a result, two server instances end up using the same port, which prevents players from connecting. ...

Plugin issue Disable all of your LabAPI plugins (Exiled is a LabAPI plugin) and test for 1-2 rounds. If the issue no longer occursd, identify the plugin by adding them back 1 by 1 and remove the one that causes the issue. Hosting issue/Packet loss Packet lo...

This error may occur after executing the app_update command in SteamCMD when attempting to install or update your server. Solutions: Method 1 - Reinstalling SteamCMD (recommended) Go to the directory where SteamCMD is installed Delete either the entire...

There are multiple causes for low FPS, This will walk you through all possible solutions. 1. Clean Reinstall Try performing a clean reinstall of the game. Guide here. 2. Graphics API As of 14.1 the new standard graphics API used in game is DirectX12. In...

This error will occasionally appear when the game receives an update or small hotfix. Solution: Update your game or verify game files as per this guide. Still have issues? Please contact our Technical Support team here

Playing SCP: Secret Laboratory on a Virtual Machine is blocked, and, as such, you will not be permitted to join verified servers while using one. Solution: If you are not using a Virtual Machine but still see this error, ensure that all Processes from any vi...

This is a quite weird bug that occurs once after a while, to fix it simply follow the guide below! Resolution: Press Win + R to open Run dialog box Enter steam://launch/996560 and press OK Done! Your dedicated server tool should force update itself ...

Renting a game server is the simplest way to host a server, as almost everything is done for you. It is similar to VPS hosting with the differences being a proper UI and autoverification. If you prefer to selfhost the server, please follow page 1. in the Hosti...