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Resetting game registry in Windows
This can be helpful if you are unable to get into the game, and need to change certain settings that cause crashes, for example, screen type or resolution being set too high. The methods below are specifically meant to help with changing the screen type, refre...
I keep getting kicked with the error “Authentication timeout exceeded”!
Description of issue This issue is typically caused by a user’s authentication token being rejected or reassigned constantly by our central servers. Ensure your PC meets our minimum system requirements. Your PC specs should match or be more powerful than the...
Game Crash: "Kernel Debugging" Error
If the game crashes after launching and you’re seeing this error, please follow the steps below.Solution Follow these steps in order: Disable Kernel Debugging Press Win + X → Select "Command Prompt (Admin)" or "Windows Terminal (Admin)". Run th...
How to access LocalAdmin log files
LocalAdmin log files are generated every time LocalAdmin is started. Depending on the LocalAdmin configuration setup, they may detail exceptions and critical errors. Ticket staff will normally ask for the log files to see if the game is spouting an error conti...
I'm having server_name config issues!
Server_name is not loading/is default The likely cause can be multiple things. Please follow the checklist below: Editing wrong config The most likely cause is that you are editing the wrong config, such as the template config. Below is the correct paths of...
Diagnose Memory Issues with the Windows Memory Diagnostic Tool
Running a diagnostic tool on your RAM can solve random system crashes and other problems, due to this it may also help with Secret Lab crashes. Windows Memory Diagnostic is an official tool from Microsoft that you can use to diagnose RAM issues, it comes with...
SCP:SL appears washed out, overly bright, or pale
Description of issue Some users may experience the game appearing extremely washed out with low contrast, resulting in overly bright or faded visuals, brightened dark areas, and an overall pale look often caused by NVIDIA Freestyle filters being active, somet...
Reporting a cheater
The technical support team are unable to assist you with reports. Do not open a tech support ticket otherwise you will be redirected and your ticket will be closed. Reporting Cheaters & EULA violations Our official guidelines to report a cheater can be found...
Reporting A Cheater
Am I behind a CG-NAT?
A somewhat common cause for not being able to port forward and get users to join your server is caused by being behind a CG-NAT (Carrier-grade NAT). This will only happen on home networks and is very unlikely to happen with a VPS or host provider. What is a C...
Server List Sorting Guide
Server Browser The Server Browser is used to display all verified servers sorted by ping/location, with official servers in the player's region always being shown first. At the top of the Server Browser are five filter options. These options include: Server...
I'm getting "Your IP address is already verified!" but server still shows unverified
This error usually occurs when your IP address is indeed verified, but the verkey.txt file is missing or corrupted, or the server cannot properly read it. Causes: verkey.txt file missing from the server root folder. File permission issues preventi...
Server is not verified or request is malformed
This can happen when trying to use central commands such as !public/private for server visibility, but it only returns "server is not verified" or "request is malformed". Solution: Please send an email at safety.compliance@scpslgame.com requesting a token re...
How to disable windows firewall
Using the Windows Firewall App Windows 11, 10, and 8 users can disable the firewall from the firewall application itself. To start off, press Windows key + R to open the run dialog box. Next, enter firewall.cpl in it and click OK. Once the firewall applica...
Client & Server Launch Options for SCP: Secret Laboratory
This page lists various launch options you can use when starting SCP: Secret Laboratory. These options can help improve performance, troubleshoot issues, or customize how the game runs. If you're using Steam, you can add them in the “Set Launch Options” sectio...
My game crashes on boot without giving any error: "kGfxThreadingModeSplitJobs"
Description of Issue If your Player.log only contains the line: kGfxThreadingModeSplitJobs is not supported on Direct3D 11. Reverting to kGfxThreadingModeClientWorkerJobs If the game closes right after this message in the logs appears, it usually means ther...
Getting kicked at round end straight to main menu - no disconnect message
Description of Issue If your Player.log contains lines like: Playerlog.txt Server is performing a full round restart. Reconnection time: 25.Skipped Data message handling because connection is null.UnityEngine.DebugLogHandler:Internal_Log(LogType, LogOptio...
My game keeps crashing when it reaches 90% while loading!
Description of Issue The issue usually happens when a user is joining a server or loading the game. The client will end up crashing when it reaches 90% in most cases. Resolution We have several solutions available that may be able to fix this issue: Disa...