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The Remote Admin panel is a menu that helps moderators and administrators of servers in doing their job. A player must be authorised by the owner to use any of the Remote Admin features. Welcome Page The welcome page is the first page a player will see when ...

This is a pretty common issue, so there could be a bunch of different reasons and ways to fix it. This is a step-by-step guide to hopefully resolving your issue. 1. Game Server Status Please check the official status page for all services. This may be the ca...

Problem Description When hosting an SCP: Secret Laboratory server, you may encounter the following error: [YYYY-MM-DD HH:MM:SS] Could not update server data on server list – [SECURITY VIOLATION] Specified port is not registered. Please contact your hosting p...

At a certain point, your server may start kicking players, shutting down by itself, or experiencing sudden ping spikes. One of the most common causes of this issue is a GHz limit imposed by your VPS provider based on the plan and number of CPU cores you've se...

This guide will guide you through enabling whitelist for your server, and how to add players to the whitelist 1. Enabling Whitelist First, you will need to enable the whitelist config in your config_gameplay.txt. The config location varies based on your OS: ...

This can be helpful if you are unable to get into the game, and need to change certain settings that cause crashes, for example, screen type or resolution being set too high. The methods below are specifically meant to help with changing the screen type, refre...

Description of issue This issue is typically caused by a user’s authentication token being rejected or reassigned constantly by our central servers. Ensure your PC meets our minimum system requirements. Your PC specs should match or be more powerful than the...

If the game crashes after launching and you’re seeing this error, please follow the steps below.Solution Follow these steps in order: Disable Kernel Debugging Press Win + X → Select "Command Prompt (Admin)" or "Windows Terminal (Admin)". Run th...

LocalAdmin log files are generated every time LocalAdmin is started. Depending on the LocalAdmin configuration setup, they may detail exceptions and critical errors. Ticket staff will normally ask for the log files to see if the game is spouting an error conti...

Server_name is not loading/is default The likely cause can be multiple things. Please follow the checklist below: Editing wrong config The most likely cause is that you are editing the wrong config, such as the template config. Below is the correct paths of...

Running a diagnostic tool on your RAM can solve random system crashes and other problems, due to this it may also help with Secret Lab crashes. Windows Memory Diagnostic Tool The Windows Memory Diagnostic is an official tool from Microsoft that you can use...

Description of issue Some users may experience the game appearing extremely washed out with low contrast, resulting in overly bright or faded visuals, brightened dark areas, and an overall pale look often caused by NVIDIA Freestyle filters being active, somet...

If you have encountered a cheater or EULA violator and would like to report them to the Safety & Compliance team perchance, please take a look at our document describing in step-by-step detail on how you can do so :)https://docs.google.com/document/d/1IcTZMg-j...

A somewhat common cause for not being able to port forward and get users to join your server is caused by being behind a CG-NAT (Carrier-grade NAT). This will only happen on home networks and is very unlikely to happen with a VPS or host provider. What is a C...

When a player opens the server browser in SCP: Secret Laboratory, servers are sorted using a set of rules that determine the order in which they're shown. The sorting uses four criteria, applied in this order: 1. Official Class (Descending) Each server is as...

This error usually occurs when your IP address is indeed verified, but the verkey.txt file is missing or corrupted, or the server cannot properly read it. Causes: verkey.txt file missing from the server root folder. File permission issues preventi...

This can happen when trying to use central commands such as !public/private for server visibility, but it only returns "server is not verified" or "request is malformed". Solution: Please send an email at safety.compliance@scpslgame.com requesting a token re...

Using the Windows Firewall App Windows 11, 10, and 8 users can disable the firewall from the firewall application itself. To start off, press Windows key + R to open the run dialog box. Next, enter firewall.cpl in it and click OK. Once the firewall applica...

This page lists various launch options you can use when starting SCP: Secret Laboratory. These options can help improve performance, troubleshoot issues, or customize how the game runs. If you're using Steam, you can add them in the “Set Launch Options” sectio...