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“authentication error” in my console with a string of random letters and numbers!
Description of issue This issue is caused by a variety of factors, all of which we’ll need to debug internally with the help of a Systems Administrator. Ensure your PC meets our minimum system requirements. Your PC specs should match or be more powerful than...
I’m getting massive walls of red and yellow text in my Player Console mentioning “a task was cancelled”!
Description of Issue This issue is typically caused by the game client failing to authenticate properly with Central Servers. This issue often appears in tandem with the “Client Failed to Authenticate in Time” error, and as such, the resolution steps are effe...
The Server list won’t load, and I’m getting an error! I’m getting an error saying “Error Unauthorized” where the servers should be!
Description of issue This issue is caused by an Internet Service provider (ISP) failing to connect to SCP: SL’s central servers. In some cases, the ISP blocks Central Servers entirely. Ensure your PC meets our minimum system requirements. Your PC specs shoul...
I’m getting disconnected from servers with the error “Processing of server security was too slow”!
Description of issue This issue is typically caused by a variety of factors, which may vary between users. Ensure your PC meets our minimum system requirements. Your PC specs should match or be more powerful than the current minimum system requirements on ou...
I’m getting disconnected from servers with the error “connection lost (timed out)”!
Description of issue This issue is typically caused by a variety of variables. Notably, issues can occur on the side of the player (client), or the host (server). The most important way to figure out which one applies, is to communicate with other members of ...
How do I update my server?
Game Server Provider/Website If you're using a game server provider (often called a Host Provider, such as shockbyte) with a panel its different to update the server than normally. A very easy and likely solution is simply restarting the server. If that does ...
My microphone isn't working!
User Self Diagnosis Guide Bandaid Fix This is a very simple and almost guarantee solution, but does not fix the original issue. This is helpful if you are using an Mic Array or a unsupported microphone. Method 1 Install Voicemod. Virtual Audio Cable...
My game is refusing to launch with this error: Please verify the game's integrity. Attempting to modify the game's files can result in a global ban. (file/folder name).
How to Fix the Error Navigate to SCP:SL’s Game Files Open Steam Library Right-click on SCP: Secret Laboratory Select Properties → Local Files → Browse Locate and Delete the Problematic File/Folder Find the file or folder menti...
My game is refusing to launch, but I meet the minimum requirements.
Check for the SCP Secret Laboratory Folder Press Windows Key + R Type %appdata% and hit Enter Look for a folder named SCP Secret Laboratory If it’s missing, create a new folder with this name and try launching the game again. Alrea...
I keep getting kicked with the error “Client failed to authenticate in time”!
Description of issue This issue is typically caused by a user’s authentication token being rejected or reassigned constantly by our central servers. Ensure your PC meets our minimum system requirements. Your PC specs should match or be more powerful than the...
My games takes FOREVER to launch
Description of issue Launching the game and loading takes a while. What You Should Know: With the launch of 14.2 the load time has been increased for some users, this seems to be caused by the Steam launcher, please run the game from the game files instea...
I keep getting Virtualalloc failed/Virtualalloc remapping failed when I try to launch the game!
Description of issue This error is not related to SCP:SL itself, but rather an issue with your memory/RAM. It typically occurs when there isn't enough available memory to launch the game. Steps to Fix the Issue: Close other applications to free up memor...
I'm getting the error: "HTTP/1.1 401 Unauthorized"/HTTP/1.1 403 Forbidden" in my client console!
Description of issue This issue is typically caused by a client failing to connect to Central Servers, or Cloudflare. Ensure your PC meets our minimum system requirements. Your PC specs should match or be more powerful than the current minimum specs on steam...
I keep getting "The game's integrity couldn't be verified, please verify game's files and restart".
Verify Integrity of Game Files Please check out our guide here! Launch Game as Administrator If verifying the game files doesn't help, open the game folder: Go to Steam Library Right-click on SCP: Secret Laboratory → Properties → Local Files →...
I'm getting the Error below when trying to run my LocalAdmin application on Ubuntu or Debian Linux
Fix: "Can't obtain a valid user home directory path" Error in LocalAdmin (Ubuntu/Debian Linux) If you're getting the error when trying to run the LocalAdmin application on Ubuntu or Debian Linux, follow these steps: Set the HOME Path The error occurs be...
How to fix the "delayed connection incoming from endpoint" error
Description of issue If you are encountering the error message "delayed connection incoming from endpoint <ip> by 5 seconds", it indicates that the Mono software component is missing from your server. Mono is necessary for running certain applications, and it...
I'm getting an error from steam saying "An error occurred while updating SCP: Secret Laboratory (missing executable)".
Description of issue If you're using an antivirus and encountering an issue where SCPSL.exe is falsely flagged as a malicious program, this is a false-positive error. Solution: Exclude SCPSL.exe from Scanning To temporarily resolve the issue, you'll need to...
I keep getting "Publisher/ASN ban or Spoofer Detected" error when I want to join any server. What should I do?
The technical support team is unable to assist you with this issue. Do not open a tech support ticket otherwise you will be redirected and your ticket will be closed. Please check our Global Ban Information in order to resolve your issue.