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121 total results found

How do I install plugins on my server? (LabAPI)

Server Guides

LabAPI (also known as the Northwood Plugin API/NWAPI) is the ...plugins. Technical Support does not provide assistance with LabAPI ...abAPI Wiki: https://github.com/northwood-studios/LabAPI/wiki/ Th ...e Technical Support team does not provide support with plugins.

SCP:SL shows black screen and freezes on launch

Clients Crashes

...cur simply due to your hardware not being able to keep up with SCP ...and other operating systems are not supported at this time. Comput ...ers that do not meet the minimum requirements ...on of the above guide has been known to help. Running the game as ...

How to enable whitelist and whitelist users

Server Guides

... you are running LocalAdmin in Note: port is the port you are run ...e config folder if you want to know how to add users to the whitel ...d with @steam at the end of it. Note: If the user is using discord .... Lines prefixed with "#" are ignored. #user 1 76561198071426346@...

My game crashes on boot without giving any error: "kGfxThreadingModeSplitJobs"

Clients Crashes

...: kGfxThreadingModeSplitJobs is not supported on Direct3D 11. Reve ...ivers are outdated, damaged, or not installed correctly. Note: If there are any other log entries after this line in your Player.log, this guide probably doesn’t apply to your situation....

“You have been rate limited” error!

Clients Connection Issues

...nts on our Steam page. Anything less powerful risks having issues occur simply due to your hardware not being able to handle running S ...11. Other operating systems are not supported at this time. Resolu ...ral solutions section has been known to help

SteamCMD: Error! App state is 0x2 after update job

Server Issues Misc

...er update job. Causes: There is no official documentation about th ...ow to change DNS server: Linux Note: This may be different for yo ...e the following command: sudo nano /etc/systemd/resolved.conf Loc ... How to disable IPv6: Linux Note: This may be different for yo...

How to access LocalAdmin log files

Common Debugging steps

...tical errors. Ticket staff will normally ask for the log files to ...er the troublesome server port. Now click the Date Modified column ...o sort the files newest-oldest. Now you can either open the newest log file to investigate the issue yourself or sen...

Port forwarding

Common Debugging steps

...ou must open your port for UDP, not TCP or TCP/UDP. The Northwood Technical Support team c ...annot assist you with Port Forwardin ... you are behind a CG-NAT. We do not provide support for port forwarding due to how different it may be for each router.

SCP:SL crashes and displays a box with a loading bar and the SCP:SL logo!

Clients Crashes

...with our anti-cheat solution is not out of the question either. En ...cur simply due to your hardware not being able to keep up with SCP ...and other operating systems are not supported at this time. Resolu ...on of the above guide has been known to help. The driver updates s...

Sudden Server Crashes, Auto-Restarts, and Ping Spikes

Server Issues Crashing issues

...r GHz limit to 4 GHz in total. (Note: This may vary some hosts off .... When the server doesn't have enough GHz headroom, it struggles t ...m your hosting provider. If you notice that you're consistently hitting the cap, consider upgrading to a plan with m...

How to Perform a Clean Reinstall

Common Debugging steps

...clean reinstall is similar to a normal reinstall but adds a couple ...e → Browse local files.   ⚠️ Do not close this File Explorer window, you’ll need it in step 4. 3. Right-click on SCP: Secret Laboratory → Manage → Uninstall. 4. In the File Explorer wi...

How to Verify Game Integrity

Common Debugging steps

... game files..." Steam will now check for missing or corrupted ... Confirm all files are valid (no issues found). Download missing/corrupted files (if any were detected). Close and reopen the game to see if the issue is resolved. ...

Running "!verify" in LocalAdmin doesn't work!

Server Issues Verification issues

... one or more of these issues: contact_email is not properly set in your gameplay ....txt) serverinfo_pastebin_id is not properly set in your gameplay ...g used (config_gameplay.txt) la_no_set_cursor is set to false (solution to this can be found here)

SCP:SL crashes on launch after a splash screen

Clients Crashes

...cur simply due to your hardware not being able to keep up with SCP ...and other operating systems are not supported at this time. Resolu ...on of the above guide has been known to help. Moving the game to another drive has been known to help.

How to generate a DxDiag log

Common Debugging steps

...he SCP:SL game client.  Please note that the “computer name” fiel ...ate a text file. The file will now be saved to a location of your choice. Saving it to desktop allows for easy access later, though any location is fine. The file can be uploaded to a ...

SCP:SL crashes to desktop with an “SL-AC error” popup!

Clients Crashes

...specs should match or be more powerful than the current minimum specs on steam. Anything less powerful risks having issues occur simply due to your hardware not being able to keep up with SCP ...and other operating systems are not supported at this time.

How to Verify Windows File integrity

Common Debugging steps

... updates pending, press install now. Step-by-Step Instructions: ...e /CheckHealthThis checks for minor system corruption (fast). ...wing, then press Enter:sfc /scannowThis scans and repairs Windows ...: /r You’ll see:“Chkdsk cannot run because the volume is in u...

“authentication error” in my console with a string of random letters and numbers!

Clients Server List loading errors

...cur simply due to your hardware not being able to keep up with SCP ...and other operating systems are not supported at this time. This i ...idual attention. As such, we cannot simply list a set of common fixes at this time. Apologies for the inconvenience....