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Use a VPN

Common Debugging steps

...s a solid service with multiple available servers and plenty of settings. Cloudf ...lare WARP is another free option. While less fle ... able to connect to our central servers without problems, under normal circumstances. Not all VPNs can, due to Cloudflar...

Global Ban Information

Common Debugging steps

...on your account. These bans are not revoked for any reason, unless ...y. If you believe that you have not violated the EULA nor cheated, you must visit https: ...an being applied, otherwise we, Northwood Studios, reserve the rig ...ht to not process your appeal. Note: Thi...

Remote Admin Panel

Server Guides

...oderators and administrators of servers in doing their job. A player mu ...kup By default this button does nothing, plugins can modify this b ...oderators and administrators of servers to easily perform tasks without ...r is set as "overwatch" they cannot respawn via command or respawn...

Server Name and Info Customization Guide

Server Guides

...ption are plain white text with no formatting. However, good news ... the different options that are available to customize both the server na ...the closing tag: </color>. Many servers may opt to create customized “c ...py the “Unity Rich Text” option.NOTE: These are Third-Party tools,...

POST Request Exceptions

Server Issues Network issues

...ake a connection to the central servers but fails for some unknown reason. This'll be one of the ...issing some data on the central servers such as geolocation. The centra ... network drivers Sometimes your servers network drivers might just get ...

Server-Side Issues

I'm getting "Your IP address is already verified!" but server still shows unverified

Server Issues Verification issues

... or corrupted, or the server cannot properly read it. Causes: ... IP is static or dynamic A note that you're missing your verk ...e. Dynamic IP (home-hosted servers):If your server uses a dynamic ...IP (common for home-hosted servers), restarting your router may as...

Client & Server Launch Options for SCP: Secret Laboratory

Common Debugging steps

...or example, use-force-d3d11 and not force-d3d11 as the latter will ... not work. SCP:SL specific argumen ... auth debugging. Client only -noauth Forces the game to launch i .... Client only -dnt Enables Do Not Track (DNT) mode. Client only ... -nosrv Disables DNS SRV record reso...

I keep getting kicked with the error “Authentication timeout exceeded”!

Clients Connection Issues

...igned constantly by our central servers. Ensure your PC meets our minim ...cur simply due to your hardware not being able to handle running S ...11. Other operating systems are not supported at this time. Resolu ...lease visit the following page. Note: Some servers may block VPNs....

Contacting the Safety & Compliance team

Server Guides

...verification token) Reporting servers (fake/broken/misbehaving verifi ...ed servers) Contact info All verificatio ...fo: [Anything else they should know?] IP Change Subject: [IP C ...fo: [Anything else they should know?] Reporting a server Subje...

Reinstall network drivers

Common Debugging steps

... you have a driver install file available to run in case windows does not automatically reinstall them u ...the driver for this device" (if available). Click Uninstall. Restar ... default driver upon reboot. If not, you will need another device ...

GPU Drivers updating or reinstalling

Common Debugging steps

...t the top. If an update is available, you’ll see a "Download" button ...effect. Click "Restart Now" Method 2: Manual Driver ...est Driver If an update is available, click "Download" and wait for ... a restart. Click "Restart Now" or manually restart later. ...

InternalServerError when server gets verified

Server Issues Network issues

...er gets verified in our central servers. For example, the !verify dynam ...alservererror message providing not alot of other details. Reso ...due to cloudflare blocking your servers IP address. Please contact your ...is due to the server IP address not having any geolocation data in...

Resolving crash issues

Common Debugging steps

...". Switch the game branch to another available, then back to the one you want ...Gif below). Moving The Game To Another Drive. Perform a Clean rein ...ter. It should be -force-d3d11, not force-d3d11 as the latter will ... not work When Launching The Game...

My microphone isn't working!

Clients Misc

User Self Diagnosis Guide Bandaid Fix This is a ...st guarantee solution, but does not fix the original issue. This i ...button 4. Run the file named "mono" or "mono.msno.msi" if you have file extension ...s turned on. (Do not run monoinstall.vdf) 5. Go thr...

How do I make a bug report?

Bug reports

Please note that the Technical Support te ...am cannot assist with bug reports, nor with their resolution. Please ...er, to ensure that your bug has not already been reported as well ... making sure that your issue is not included in our DO NOT REPORT ...

I'm getting the error: "HTTP/1.1 401 Unauthorized"/HTTP/1.1 403 Forbidden" in my client console!

Clients Server List loading errors

...t failing to connect to Central Servers, or Cloudflare. Ensure your PC ...cur simply due to your hardware not being able to keep up with SCP ...and other operating systems are not supported at this time. Resolu ...on Disable VPN Ensure you are not using a VPN while playing SCP:...

Complete removal of GPU drivers

Common Debugging steps

... that isn't fixed by updates or normal driver reinstalls. Please r ...u may cause unwanted issues! Do NOT use DDU (Display Driver Uninst ... GPU Drivers. Its important to know what GPU you have, please foll ...L cause boot/display issues; do not use. Use DDU instead. Downl...

I'm having server_name config issues!

Server Issues Misc

Server_name is not loading/is default The likely ...e:My Server Name /|\ no space Over character limit the ... characters are in it, they are not excluded from the limit, or count as one. For example <color=red> counts as 11 characters.