I Need Help with Server Verification!
For a step-by-step guide on how to attain Server Verification, please see the link below.
The Verification team may deny your Server Verification Request for a multitude of reasons. The most common reason is that the Verification Specialist was unable to connect to your server. In such cases, they will send an email with a list of possible reasons as to why they were unable to connect.
This guide may also be relevant if you are receiving a ConnectionFailed error message for automatic verification.
This article will go through the steps you can take to ensure that connections to your server are successful.
Possible reasons for connections being denied are the following:
- Port Forwarding
- Server is Offline
- Incorrect IP / Port
- Incorrect Configuration
Port Forwarding
Check out our port forwarding page here!
Server is Offline
A somewhat self-explanatory issue; ensure that your server is actually running. If your server console is printing “Waiting for players”, your server is considered to be online.
Incorrect IP / Port
Ensure that the IP Address and port you send in the email request matches your server’s actual IP Address and port. Typos are always a possibility.
Incorrect Configuration
Failing to set up the “config_gameplay.txt” file correctly can prevent connections from being properly established. The following config lines are the ones you should be looking out for:
| server_ip | This must be set to either ‘auto’ or your server’s external IPv4 address. To find your server’s external IPv4 address (if you are self-hosting), visit https://whatismyipaddress.com/. |
| ipv4_bind_ip | This must be set to ‘0.0.0.0’. |
| ipv6_bind_ip | This must be set to ‘::’. |
You must also ensure that all syntax is correct. For example ‘ipv6_bind_ip: ::’ is the correct format for this config line.
If the Verification Specialist is unable to connect to your server after confirming that everything within this article is set up correctly, please open a Tech Support ticket.
If your Server Verification Request is denied for other reasons, the Verification Specialist will provide you with the steps needed to resolve the issue, in the email.
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