Contacting the Safety & Compliance team
This guide explains how to contact the SCP:SL Safety & Compliance Team via email for issues such as:
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Geolocation changes (moving your server to a new region)
Token resets (if you lost your verification token)
Reporting servers (fake/broken/misbehaving verified servers)
Contact info
All verification, geolocation, IP changes and token reset requests should be sent to safety.compliance@scpslgame.com.
If you wish to report a verified server for a CSG violation, please send an email to server.abuse@scpslgame.com.
What to Include in the Email:
Subject line that says what you need (examples below)
Your server IP
Your Discord username (so they can contact you if needed)
Proof (if reporting a server)
Email Formats
Geolocation Change Request
Subject: [Geolocation Change] ServerIP
Body:
ServerIP:
Coordinates: (Latitude/Longitude)
Continent: (ex, EU)
Country: (ex, GB)
Reason: [Why the change? Example: "DDOS Protection"]
Additional Info: [Anything else they should know?] IP Change
Subject: [IP Change] ServerIP
Body:
Old Server IP:
New Server IP:
Reason: [Why the change? Example: "New server"]Token Reset Request
Subject: [Token Reset] ServerIP
Body:
ServerIP:
Additional Info: [Anything else they should know?] Reporting a server
Subject: [Server Report] ServerIP
Body:
Server Name: [Reported Server’s Name] Issue: [Example: "Faking region" or "Running fake slots"] Evidence: [Links to screenshots, videos, or logs] Additional Details: [What happened? When?]
What Happens Next?
If you have gotten a follow up automatic email about an hour after sending your original email please continue with this guide, otherwise please get in touch with the tech support team at our discord.
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Response Time: Usually 1-7 days.
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Do not send another email to the S&C team regarding your verified status. You will be sent to the back of the queue.
- Do not DM any S&C member regarding your verification. They will not help.