Contacting the Safety & Compliance team

This guide explains how to contact the SCP:SL VerificationSafety Team.

&

What can the VerificationCompliance Team do?

via

Theemail following types of requests can be sent to server.verification@scpslgame.com:for:

• Manual Verification (if you are unable to perform AutoVerification of your server);

• GeoLocationGeolocation changes (moving your server to anothera regionnew of the Server List);region)

• Token resets (if you lost your server's verification token is lost or compromised);token)

• IPReporting Changesservers (iffake/broken/misbehaving youverified wantservers)

  to transfer your server to another IP);
• Clarification of VSR rules (feel free to ask your questions on VSR matters).

Contact info

IfOfficial youS&C wantTeam to report a server for violations of the VSR, you can contactEmail: server.abuse@scpslgame.safety.compliance@scpslgame.com instead.

What to Include in the EmailEmail:

• Email Subject line(describe thethat typesays of request in your mail's title;what you canneed see some (examples below);

• Your server'sserver externalIP

  IPv4
+
• Port

  Your Discord username (forso instance:they 64.40.9.7:7781);
  can contact you if needed)

• Proof (if reporting a server).

Not sure what your external IPv4 is? Check your Server Panel and/or https://servers.scpslgame.com/

Email Formats

Request: Geolocation Change Request

Subject: [Geolocation Change] ServerIP

Body

ServerIP + Port:ServerIP:
Coordinates: (Latitude/Longitude)
Continent: (ex, EU)
Country: (ex, GB)
Reason: [Why the change? Example: "IDDOS rent my server in another Country, but my playerbase is in Country X"Protection"]
Additional Info: [Anything else they should know?]  

Request: Token Reset Request

Subject: [Token Reset] ServerIP

Body:

ServerIP + Port:ServerIP:

Additional Info: [Anything else they should know?]  

Reporting a Server

Subject: [Server Report] ServerIP

Body:

Server Name: [Reported Server’Server’s Name]  
Issue: [Example: "Faking region" or "Running fake slots"]  
Evidence: [Links to screenshots, videos, or logs]  

Additional Details: [What happened? When?]  

What Happens Next?

If you have gotten a follow up automatic email about an hour after sending your original email please continue with this guide, otherwise please get in touch with the Techtech Supportsupport team at our discord.

• Response Time: Usually 1-7 days.
  

  • server.verification (requests) - within 5 workdays;

  • server.abuse (reports) - within 4 weeks;

  • Requests are handled on an oldest first basis.

• Do not send duplicateanother requests/mails.

  email
  to
  • the

    ForgotS&C someteam info inregarding your originalverified mail?status. SendYou itwill asbe asent reply, so that it's all into the sameback conversation.of the queue.
    

  • Do not send "reminder" or "status update?" mails.
• Do not DM any VerificationS&C Specialistsmember onregarding Discord,your requestsverification. shouldThey bewill madenot through e-mail.help.