Skip to main content

Contacting the Safety & Compliance team

This guide explains how to contact the SCP:SL VerificationSafety Team.

&

What can the VerificationCompliance Team do?

via

Theemail following types of requests can be sent to server.verification@scpslgame.com:for:

  • Manual Verification (if you are unable to perform AutoVerification of your server);

GeoLocationGeolocation changes (moving your server to anothera regionnew of the Server List);region)

Token resets (if you lost your server's verification token is lost or compromised);token)

IPReporting Changesservers (iffake/broken/misbehaving youverified wantservers)

to transfer your server to another IP); Clarification of VSR rules (feel free to ask your questions on VSR matters).

Contact info

IfOfficial youS&C wantTeam to report a server for violations of the VSR, you can contactEmail: server.abuse@scpslgame.safety.compliance@scpslgame.com instead.

What to Include in the EmailEmail:

  • Email Subject line(describe thethat typesays of request in your mail's title;what you canneed see some (examples below);

  • Your server'sserver externalIP

    IPv4
+ Port

Your Discord username (forso instance:they 64.40.9.7:7781);
can contact you if needed)

Proof (if reporting a server).

Not sure what your external IPv4 is? Check your Server Panel and/or https://servers.scpslgame.com/

Email Formats

Request: Geolocation Change Request

Subject: [Geolocation Change] ServerIP

Body

ServerIP + Port:ServerIP:
Coordinates: (Latitude/Longitude)
Continent: (ex, EU)
Country: (ex, GB)
Reason: [Why the change? Example: "IDDOS rent my server in another Country, but my playerbase is in Country X"Protection"]
Additional Info: [Anything else they should know?]

Request: Token Reset Request

Subject: [Token Reset] ServerIP

Body:

ServerIP + Port:ServerIP:

Additional Info: [Anything else they should know?]

Reporting a Server

Subject: [Server Report] ServerIP

Body:

Server Name: [Reported Server’Server’s Name]  
Issue: [Example: "Faking region" or "Running fake slots"]  
Evidence: [Links to screenshots, videos, or logs]  

Additional Details: [What happened? When?]

What Happens Next?

If you have gotten a follow up automatic email about an hour after sending your original email please continue with this guide, otherwise please get in touch with the Techtech Supportsupport team at our discord.

  • Response Time: Usually 1-7 days.

    • server.verification (requests) - within 5 workdays;

    server.abuse (reports) - within 4 weeks;

    Requests are handled on an oldest first basis.

    Do not send duplicateanother requests/mails.

    email
      to the

      ForgotS&C someteam info inregarding your originalverified mail?status. SendYou itwill asbe asent reply, so that it's all into the sameback conversation.of the queue.

      Do not send "reminder" or "status update?" mails. Do not DM any VerificationS&C Specialistsmember onregarding Discord,your requestsverification. shouldThey bewill madenot through e-mail.help.
      Back to top