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Report a bug here!

Please note that the Technical Support team cannot assist with the Reporting of bugs, nor with their resolution. Please direct any questions regarding Game Bugs to the Quality Assurance Discord server.

 

Before Making a report

    Ensure that the issue you are reporting occurs on a Vanilla server (a server without any plugins). If you’re playing on a server, ask the owner or server staff if the server is vanilla.  Attempt to ensure the issue that you are reporting is reproducible, and if possible, note the steps to reproducing the bug.  Follow <hyperlink here> to generate a player.log file. Attaching this file to your bug report may assist developers with determining the exact cause of your bug.

    Important Note - the Player.Log file will contain the following information:

      Your SteamID and Steam Profile name. Your System’s Username The country your Computer is registered in.  Some Basic information about your Computer hardware.

      Please be sure to manually censor any information you are concerned with sharing.

        Attempt to get a short video of your bug if at all possible. The video should be uploaded to YouTube, and should briefly demonstrate the issue you are facing. Ensure that you meet the SCP: SL’s Minimum Requirements. 

        Before continuing, please review our Bug-Tracking Trello, to ensure that your bug has not already been reported. Duplicate Bug reports will be deleted. Clicking the embed below will take you to our main Trello page.

        If your bug is present on the Trello, it may be in your interests to comment on the Trello card with any information you might be able to provide. 

        If your bug is not present on the Trello, then you can report it via our Bug Reporting form, in order to generate a Trello card for your issue. A link to the form is provided below.

        https://support.scpslgame.com/bug-report

        Once you have filled out the form, a Trello card will be created for your issue under the “Not Reproduced” category.

        Additionally, if you would like to assist Northwood’s Quality Assurance team with the reproduction and cataloguing of bugs, you can join the Discord server below.

        https://discord.gg/2vgntcMd2s

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